I was told by customer service that Fido does not plan on carrying the iPhone x because internal research shows that there wouldn't be enough demand. This is a joke right?...
Solved! Go to Solution.
It’s official: There will be an opportunity for Fido customers to reserve iPhone X for in-store pick-up starting on Nov. 1. Fido customers will be able to reserve iPhone X through our reservation system and pick their device up in-store when it is ready for collection.
Customers can also purchase the device from one of our partners like Best Buy or Apple.
Our customers expressed strong interest in the device and we’re delighted to now be carrying it
If you don’t have an answer to a question, the proper steps are: 1) acknowledge the question 2) let the customer know you don’t have an amswer right now 3) followed by an estimated time it will take you to get the answer.
There is no excuse for “not knowing” the official launch time at this point. Just poor planning and communication.
Please advise how long you need to confirm iphone x reservation launch time.
The steps you provided there are great and we do appreciate the feedback
Unfortunately that information isn't available at the moment. We sent the request, however, to have more information on when the reservation system will open up for iPhone X.
If and when we get a confirmation, we will update this thread.