iPhone X

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I'm a Participant Level 2 etalon16g
I'm a Participant Level 2

iPhone X

I was told by customer service that Fido does not plan on carrying the iPhone x because internal research shows that there wouldn't be enough demand. This is a joke right?... 

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Re: iPhone X

Hey everyone!

 

It’s official: There will be an opportunity for Fido customers to reserve iPhone X for in-store pick-up starting on Nov. 1. Fido customers will be able to reserve iPhone X through our reservation system and pick their device up in-store when it is ready for collection.

 

Customers can also purchase the device from one of our partners like Best Buy or Apple.

 

Our customers expressed strong interest in the device and we’re delighted to now be carrying it Smiley


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Re: iPhone X

Hey @RYSEN09 and  @Reymern

 

We were able to confirm on our end that you can buy the phone at full price following your reservation.

 

No need to take a new agreement.

 

 

 

 



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I'm a Contributor Level 2 BigK
I'm a Contributor Level 2

Re: iPhone X

Why are you avoiding the questions regarding the actual time of day that your preorder will begin on nov 1

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I'm Qualified Level 1
I'm Qualified Level 1

Re: iPhone X

Fido won't get it any faster than apple. If you want the phone so badly, go to the apple store, reserve or line up and buy one outright. No contract, nothing to sign, unlocked. 

 

 

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Re: iPhone X

Hey @BigK

 

No worries, we are not avoiding you.


We are still looking into that information on our end.

 

If we get any news on this, the information will be updated on this thread.


Your patience and understanding are appreciated Smiley

 

 



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I'm a Contributor Level 2 BigK
I'm a Contributor Level 2

Re: iPhone X

If you don’t have an answer to a question, the proper steps are: 1) acknowledge the question 2) let the customer know you don’t have an amswer right now 3) followed by an estimated time it will take you to get the answer. 

 

 

There is no excuse for “not knowing” the official launch time at this point. Just poor planning and communication. 

 

Please advise how long you need to confirm iphone x reservation launch time. 

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Re: iPhone X

Hey @BigK

 

The steps you provided there are great and we do appreciate the feedback Smiley

 

Unfortunately that information isn't available at the moment. We sent the request, however, to have more information on when the reservation system will open up for iPhone X.

 

If and when we get a confirmation, we will update this thread.

 

 



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I'm a Participant Level 1 khalilmadhoun
I'm a Participant Level 1

Re: iPhone X

so you cant have the iphone x shipped to your house? is it only a store pick up? 

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I'm a Participant Level 1 mrblondqc
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Re: iPhone X

What time on nov 1st? 

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Re: iPhone X

The phone will have to be reserved on Fido.ca @khalilmadhoun. All reservations are sent to the store of your choice to be picked up.

 

Hope this helps! Smiley 

 

 



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Re: iPhone X

Hey there @mrblondqc!

 

We'll have more news on that as we approach launch day Smiley

 

 



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I'm a Contributor Level 1 Andysudud
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Re: iPhone X

What time can you reserve the phone?

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I'm a Contributor Level 2 BigK
I'm a Contributor Level 2

Re: iPhone X

“As we approach launch day” .... how close do we want to get lol 

 

Its going to me tonight at midnight or whenever their team can get the website sorted after midnight.

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I'm a Participant Level 1 jkerk1
I'm a Participant Level 1

Fido getting iPhone X!!!

I am so happy that Fido will be getting the iPhone X!

 

I was wondering when and if it will be available for pre-order?

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Former Moderator FidoMegan
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Re: iPhone X

Hey everyone! 

 

We're still waiting on confirmation of the time that the iPhone X will be available for reservation. As soon as we know, we'll update the thread. Very_Happy 

 

 



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I'm a Participant Level 1 helloApple
I'm a Participant Level 1

Re: iPhone X

 I know it's not the community mod's fault. But seriously, preorders are tomorrow and no one knows when you can preorder? Seriously, that's just poor management. 

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