iPhone X

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iPhone X

I was told by customer service that Fido does not plan on carrying the iPhone x because internal research shows that there wouldn't be enough demand. This is a joke right?... 

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Re: iPhone X

Hey everyone!

 

It’s official: There will be an opportunity for Fido customers to reserve iPhone X for in-store pick-up starting on Nov. 1. Fido customers will be able to reserve iPhone X through our reservation system and pick their device up in-store when it is ready for collection.

 

Customers can also purchase the device from one of our partners like Best Buy or Apple.

 

Our customers expressed strong interest in the device and we’re delighted to now be carrying it Smiley


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Re: iPhone X

In the past I’ve always been able to upgrade my phone and add the upfront cost to my next Fido bill. That’s regardless of where I purchase the phone (online, Fido store or Best Buy). Is anyone able to tell me if that is the case with the iPhone X.  Been a loyal Fido customer for many years, never missed a payment, bill always paid on time or early but I have seen no loyalty offerings on my account like I’ve seen in the thread and I’ve been hearing the only way to buy is to pay the device upfront cost even on contract and you can’t even go to Best Buy and buy it on contract through Fido. Can anyone clarify this info for me?

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Re: iPhone X

From what I’ve been told, Best Buy will not apply the cost of the phone to your Fido account balance. The phone needs to be paid upon purchase. 

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Re: iPhone X

See what is making no sense to me is I’ve heard that even when you reserve through Fido you have to pay when you pick up as well, the device cost is not being added to your next bill. I’m not understanding why the change from previous practices.  I have no issue paying for the phone upfront or on my bill but it’s frustrating me simply for matter of principle.  #1 why the change for this phone, #2 why do some get a loyalty offer and some do not and #3 why would Rogers offer the phone $200 cheaper than Fido and create all these headaches for themselves with upset customers?  If the plan makes the difference as Fido is stating wouldn’t it have made sense to simply put the phone at the lower price and the terms and conditions be that the plan has to be at a certain tier?  It should also be stated somewhere as to how the device needs to be paid for. I am a CSR rep in another industry but if my customers didn’t get all the facts they need to make an informed decision they would jump ship pretty quickly.  And from my understanding none of the Fido CSR’s really have an honest clue when giving answers.  Very frustrating and I wouldn’t be surprised to see people change carriers simply for the fact of poor customer service. I know I’m looking at my options out of frustration of not being able to get simple clear answers to pretty standard questions.

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Re: iPhone X

Hello Astacey410,

 

  Welcome to the community!

 

  The policy for having to pay the full upfront cost for a device (rather than added to the next bill) has been in place for a while now. It wasn't introduced specifically for this phone. Since the phones are shipped to a Fido store and you have to pick them up from a Fido store, you will have to pay the balance of the phone straight away. The phone will only be billed on the next invoice if purchased online or through customer service (see here). The pre-order is not considered puchasing online.

 

  Rogers is not offering a cheaper cost for the phone, they are offering two subsidy options (see here). Pay less upfront; pay more monthly. As far as I am aware, to subsidise the phone with Fido, one must get a Large subsidy plan. Fido has already increased the Large subsidy to accommodate the huge cost of the iPhone X. For them to offer a lower upfront cost, they would have to increase the Large subsidy even further!!

 

Hope this helps Smiley

 

Cheers


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Re: iPhone X

If you call awhile 3 months than ok your information is accurate. I have had that confirmed by customer service as I have multiple lines and upgraded in store on another line approx 4 months ago.  

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Re: iPhone X

I got the same response from Fido, I'm a loyal customer and they said I have the pay the upfront cost of the phone for $799 + tax and putting me to a $140 plan or if I want to stay with my current plant of $105 (same plan as the $140) I have to pay the phone for $1,399. Its just sad Sad

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Re: iPhone X

Lol same here !!! Fido missed the mark that’s for sure ! 

 

Looks like more more and more people cancelling their reservations and getting them elsewhere. My guess is that Fido customers won’t see a single one until all of the Rogers pre orders are done. 

 

Us fido customers are second rate citizens :D

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Re: iPhone X

Finally in progress. Wonder how long this will take now. Lol

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Re: iPhone X

Hopefully not too long. I'm gonna say about a week. Probably ship later this week and then by the end of next week, we should have in our hands. That's my wishful (& realistic) guess 😛

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Re: iPhone X

Mine got shipped yesterday. Received a  UPS tracking# by text.   

 

I'm going to pick it up near the FIDO store near me.  I just have 1 question. Last year,  when i got my Iphone 7 plus  I didnt pay upfront for the price of the phone. Instead, they charged on the next bill of my plan.    Do you think  Fido will do the same for this Iphone X?   Will they charge the cost of the phone on the next bill?    

 

I remember when I got the Iphone 7 plus last year, they upgraded my plan. I think the same will happen for this Iphone X.

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