I was told by customer service that Fido does not plan on carrying the iPhone x because internal research shows that there wouldn't be enough demand. This is a joke right?...
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It’s official: There will be an opportunity for Fido customers to reserve iPhone X for in-store pick-up starting on Nov. 1. Fido customers will be able to reserve iPhone X through our reservation system and pick their device up in-store when it is ready for collection.
Customers can also purchase the device from one of our partners like Best Buy or Apple.
Our customers expressed strong interest in the device and we’re delighted to now be carrying it
@FidoSamantha what new plans are coming out? I’ve been with fido 17 years. I’ve been off contract for 2 months now. Its interesting how my wife gets a call a few months ago and gets an upgraded phone and plan. I called right before my contract expired and they said that I wasn’t targeted for the loyalty upgrade. Pretty funny that I’m not loyal enough.
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I guess you aren't the only one. I've been with Fido for 15 years and apparently I don't have any loyalty plans available to me either. Wonder if there ever comes a point where you're so loyal that companies just figure you will never leave and take you for granted. Maybe they would rather focus their efforts on acquiring new customers. Bad business, in my opinion, as it costs more to acquire than to retain.
If you don’t have an answer to a question, the proper steps are: 1) acknowledge the question 2) let the customer know you don’t have an amswer right now 3) followed by an estimated time it will take you to get the answer.
There is no excuse for “not knowing” the official launch time at this point. Just poor planning and communication.
Please advise how long you need to confirm iphone x reservation launch time.