iPhone X

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I'm a Participant Level 2 etalon16g
I'm a Participant Level 2

iPhone X

I was told by customer service that Fido does not plan on carrying the iPhone x because internal research shows that there wouldn't be enough demand. This is a joke right?... 

Accepted Solution

Re: iPhone X

Hey everyone!

 

It’s official: There will be an opportunity for Fido customers to reserve iPhone X for in-store pick-up starting on Nov. 1. Fido customers will be able to reserve iPhone X through our reservation system and pick their device up in-store when it is ready for collection.

 

Customers can also purchase the device from one of our partners like Best Buy or Apple.

 

Our customers expressed strong interest in the device and we’re delighted to now be carrying it Smiley


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I'm a Participant Level 3 goldie335
I'm a Participant Level 3

Re: iPhone X

I wouldn't go that far. it's an ugly phone with an insane price tag that cost ls half as much as the whole phone to fix.  those aren't usually Fido customers.  

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I'm a Participant Level 3 goldie335
I'm a Participant Level 3

Re: iPhone X

100%.   Go to apple and buy outright.   Why would anyone buy from carrier without a subsidy?  

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I'm Experienced Level 2
I'm Experienced Level 2

Re: iPhone X

@goldie335

 

I bought from Apple as well! 

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I'm a Contributor Level 1 huzzing
I'm a Contributor Level 1

Re: iPhone X


@kingair wrote:

@FidoSamantha what new plans are coming out? I’ve been with fido 17 years. I’ve been off contract for 2 months now. Its interesting how my wife gets a call a few months ago and gets an upgraded phone and plan. I called right before my contract expired and they said that I wasn’t targeted for the loyalty upgrade. Pretty funny that I’m not loyal enough.

 

 

*** Edited title ***



I guess you aren't the only one. I've been with Fido for 15 years and apparently I don't have any loyalty plans available to me either. Wonder if there ever comes a point where you're so loyal that companies just figure you will never leave and take you for granted. Maybe they would rather focus their efforts on acquiring new customers. Bad business, in my opinion, as it costs more to acquire than to retain.

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Former Moderator FidoSamantha
Former Moderator

Re: iPhone X

Hey @huzzing

 

Welcome to the community Smiley 

 

Don't hesitate to reach out to us here - we appreciate your loyalty and will be more than happy to go over your options!

If you prefer, we can also send you a PM. 

 



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Moderator
Moderator

Re: iPhone X

Hey @RYSEN09 and  @Reymern

 

We were able to confirm on our end that you can buy the phone at full price following your reservation.

 

No need to take a new agreement.

 

 

 

 



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I'm a Contributor Level 2 BigK
I'm a Contributor Level 2

Re: iPhone X

Why are you avoiding the questions regarding the actual time of day that your preorder will begin on nov 1

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I'm Qualified Level 1
I'm Qualified Level 1

Re: iPhone X

Fido won't get it any faster than apple. If you want the phone so badly, go to the apple store, reserve or line up and buy one outright. No contract, nothing to sign, unlocked. 

 

 

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Moderator
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Re: iPhone X

Hey @BigK

 

No worries, we are not avoiding you.


We are still looking into that information on our end.

 

If we get any news on this, the information will be updated on this thread.


Your patience and understanding are appreciated Smiley

 

 



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I'm a Contributor Level 2 BigK
I'm a Contributor Level 2

Re: iPhone X

If you don’t have an answer to a question, the proper steps are: 1) acknowledge the question 2) let the customer know you don’t have an amswer right now 3) followed by an estimated time it will take you to get the answer. 

 

 

There is no excuse for “not knowing” the official launch time at this point. Just poor planning and communication. 

 

Please advise how long you need to confirm iphone x reservation launch time. 

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