iPhone Voicemail and the Red Dot Notification

iPhone Voicemail and the Red Dot Notification

iPhone Voicemail and the Red Dot Notification

YoGoerz
I'm a Participant Level 1

iPhone Voicemail and the Red Dot Notification

Hey all! 

I am a new Fido customer; I ported from Koodo for the $40 4GB promo plan that happened earlier this month.

 

The ony thing that has frustrated me with Fido is that regualr voicemail seems to not give you a notification.

 

When I was with Koodo, a solid red dot would appear on the dialer app icon as well as on the voicemail icon in the dialer app when I had a message waiting. With Fido there is no red dot, and instead I get a SMS message stating I have mail. 

 

Is this a problem with my set up, or does Fido not support native iPhone voicemail notifications? 

 

So far, customer support has been less than helpful and kind of condescending... They keep telling me that this is not a feature with any carrier and that to be notified the way I have described it I need to pay extra for visual voicemail. 

 

Has anyone had this same problem? Is there a fix or is it simply not supported? Thanks! 

 

 

 

1 REPLY 1
FidoKenny
Moderator

Hey YoGoerz and welcome to the Community Smiley

 

 

You should be able to get notifications.


Are you on the latest IOS version of your device?

 

Also, the device you are using now is a Fido phone? Or it's an unlocked device from another provider?

 

Let me know Smiley