iPhone 7 Reserve link missing

iPhone 7 Reserve link missing

iPhone 7 Reserve link missing

AZ604
I'm a Participant Level 1

iPhone 7 Reserve link missing

Where did the reserve link go? Can I not check to see where i stand in the pre orders once the iPhone has launched?

 

 

**Edited to add title

 

 

 

10 REPLIES 10
FidoTerry
Former Moderator

Welcome to the community @AZ604!

 

That's odd. Does the same thing happen on different browser? Can you also let us know if you got an e-mail letting you know the phone was sent or not. Thanks! Smiley



Pankratiast
I'm a Participant Level 3

Up until two days ago i was able to check my reservation status on the fido website but now i cant!! How can i check my reservation status on iphone 7 plus reservation? thanks in advance

 

P.

Hey @Pankratiast

 

Did you get a chance to try out my suggestions from above? Did you notice any change? 



Pankratiast
I'm a Participant Level 3

Hey, yes i did but got nothing. What  do i do to see my status and where i am in line?

Hi there @Pankratiast

 

When you reserve a phone, you should receive:  
- A confirmation email when making reservation
- A weekly status email confirming your number in line on the waiting list
- An email when the device has been shipped to the store.

This Includes a delivery tracking number.


To check your reservation status online, here's how: 
 

If you're an existing Fido customer:

1. Go to fido.ca.
2. Log in to My Account and select Phone Reservation.
3. Go to My Device at the bottom of the page.
4. Click Device Reservation.
5. View status.

 

If you're a new Fido customer:

1. Go to fido.ca/newreservation.
2. Log in using your email address and password.
3. Select View Reservation.

 

Can you tell me if this worked? 😃



Pankratiast
I'm a Participant Level 3

Also I have NOT received any emails on updates pertaining to my status.

I see! 

 

I'll send you a PM so we can discuss this further 😃 Thanks!



Pankratiast
I'm a Participant Level 3

Hi Catherine,
After I log in to my account I don't see the "Phone Reservation " tab anywhere and neither do I see the "My Device" tabs to click on as well! Am I the only one with this problem? I've cleared cookies and caches and all that and have tried different browsers as well. Any ideas?
Pankratiast
I'm a Participant Level 3

Up until two days ago i was able to check my reservation status on the fido website but now i cant!! How can i check my reservation status on iphone 7 plus reservation? thanks in advance

 

P.

Hey @Pankratiast

 

Can you try deleting the cookies and clearing the cache from your browser and trying to log back into My Account?


Can you let us know if you are able to see the reservation status following these troubleshooting steps?