iPhone 6 Plus Wifi calling failure

[chionite]

When I enable wifi calling on my iPhone 6P, it alwasys shows up 'contact Fido on this account'.

I called Fido for several times, they talked me my account is good for wifi calling. 

what can I do? any suggestion?

[FidoPamela]

Hey @chionite! 

Were you able to get this fixed? 

Let us know! 

[FidoClaudia]

Hey @chionite,

Is your iPhone 6 Plus a Fido phone, was it purchased through us?

Also, are your carrier settings up to date and are you using iOS 9 or a later version?

Let us know.

[chionite]

The issue has not been fixed. 

The IPhone 6P was bought 2 years ago, and it is on 11.2.5 iOS.

Thanks,

[FidoNick]

We'll check it all out together! If it's a Fido phone, then Wi-Fi calling should be working!

I'll send you a PM to get started, see you there