iPhone 6 Plus Wifi calling failure

iPhone 6 Plus Wifi calling failure

iPhone 6 Plus Wifi calling failure

chionite
I'm a Contributor Level 1

iPhone 6 Plus Wifi calling failure

When I enable wifi calling on my iPhone 6P, it alwasys shows up 'contact Fido on this account'.

I called Fido for several times, they talked me my account is good for wifi calling. 

what can I do? any suggestion?

4 REPLIES 4
FidoPamela
Former Moderator

Hey @chionite

 

Were you able to get this fixed? 

 

Let us know! 



FidoClaudia
Moderator

Hey @chionite,

 

Is your iPhone 6 Plus a Fido phone, was it purchased through us?

 

Also, are your carrier settings up to date and are you using iOS 9 or a later version?

 

Let us know.

 

 



chionite
I'm a Contributor Level 1

The issue has not been fixed. 

 

The IPhone 6P was bought 2 years ago, and it is on 11.2.5 iOS.

 

Thanks,

We'll check it all out together! If it's a Fido phone, then Wi-Fi calling should be working!

 

I'll send you a PM to get started, see you there Smiley