iPhone 4S

Reply
I'm an Expert Level 2
I'm an Expert Level 2

iPhone 4S

You knew this was coming: when can we expect pricing and eligibility information for the new iPhone 4S (and the new 8GB iPhone 4)?

 

 

 

 

 

Accepted Solution

Re: iPhone 4S

Hi everyone,

 

That is correct. You will be able to reserve an iPhone 4S as of October 7th online in the MyAccount and then selecting PHONE RESERVATION.

 

We do not yet have any information regarding the prices or the date that it will become available. I would suggest keeping posted to our website as it will be updated as soon as we receive any news.

 

Cheers

View solution in context
Flag this to a Moderator
Message 1 of 83
17,643 Views
I'm a Participant Level 2 dbez
I'm a Participant Level 2

Re: iPhone 4S

Just called fido (I'm #3600 for the 4s 16gb black) I asked if I would be able to get it on friday. She said "Yes" then I asked if she knew how many they were getting, she did not know. So she basically had no clue if I would be able to get it friday and she did not give me any information. If my phone does not ship by friday I'll probably just go wait in line at an apple store and cancel my reservation. 

Flag this to a Moderator
Message 41 of 83
3,251 Views
Highlighted
I'm Qualified Level 1
I'm Qualified Level 1

Re: iPhone 4S

@Ballywood: You really are being too rude towards the store reps. They did nothing wrong other then tell you what they know. Sales reps DO NOT have access to the same information as customer service does, we don't use the same system and as a sales rep, we don't have logins for the system that the customer service uses, therefore having the internet makes no difference.

 

As for the second rep, he prefered to be honest with you then BS you about knowing that he's going to have them. No store knows when and how many iPhone 4S they are going to receive. With what's happened with iPhones in the past, we can't trust Apple that we will receive a decent stock or even any devices for the launch date. It depends which stores are prioritised.

 

Contrary to popular belief, sales rep have access to very little information and they have very little power as well.

Flag this to a Moderator
Message 42 of 83
3,242 Views
I'm a Participant Level 2 boss
I'm a Participant Level 2

Re: iPhone 4S

I don't see anywhere that says reserve on my account once logged in. I was told to call the Fido store to reserve but they all said they cant and that I have to call them instead..so I'm really getting frustrated.

Flag this to a Moderator
Message 43 of 83
3,142 Views
I'm a Participant Level 2 dbez
I'm a Participant Level 2

Re: iPhone 4S

You have to be in charge of the account. I have to log onto my dads account to do it.
Flag this to a Moderator
Message 44 of 83
3,094 Views
I'm a Participant Level 3 ballywood
I'm a Participant Level 3

Re: iPhone 4S

 I was being rude to the reps?????

 

   Okay, read my post again. I called a rep at the call centre who had very little knowledge of anything in regards to the line position, cost, upgrade, etc. So, I was very friendly with the rep when she repeatedly went back to her supervisor for answers. I'm okay with that. I didn't care as long as i got the information. The supervisor told me to go to a kiosk and get the phone if i can and terminate the pre-order. The $40 dollars would be applied to the purchase of the phone. 

 

 So i took this info and called the kiosk. That's where the rep at the location was okay with telling me that yes they were going to recieve the iphone 4s 64GB as long as i was in lineup. I then told her my situation that i was two weeks out of my contract and wanted to renew. She said that they could take care of that there through their system.

 

( So having worked in customer service and retail, in order to set up, change, or terminate any accounts, as a reputable Fido dealer/vendor, one would assume that access, if not totally limited, would be required to move forward with any request from a client.)

 

 I told the rep about having been told by a supervisor that i could reverse my pre-order and get the $40 applied to the purchase of my iphone. It was then that the rep began to show no interest in what I had to say. Her tone in her voice began to show disinterest and she began to tell me she didn't know about any $40 to be applied. It was as if she was faced with a burden of having to do a lot of leg work. I was taken back by that. She snapped back at me telling me that they have NO ACCESS TO MY ACCOUNT OR ANY DETAILS TO MY ACCOUNT WHATSOEVER! Okay....wow. I then told her that I could show her on my iphone the account details and prove to her about my pre-order. She said, "I don't know. Okay."

 

  As far as the rep at the second location, he just wanted to get off the phone. Simple. Or perhaps, he was just a customer to might have picked up the store phone and began to repeat, "I don't know...I don't know....I don't know."

 

 I never riased my voice. I never berated the rep(s). I never demanded anything. I just wanted answers. I began to laugh out loud as to what had transpired over the phoen when i hung up. I couldn't believe it.

 

So please, if you could, can you elaborate as to where i went astray and was being belligerent towards the reps? maybe you are in relation with the reps? Perhaps? I have been yelled at, cursed at and on a few occasions been almost nose to nose with belligerent customers. I never lost my cool or ever showed disinterest with any client when representing the Corp. i worked for. The old saying goes in the retail & customer service, "Value the customer...the customer is always right. And if they are wrong...fix the issue."

Flag this to a Moderator
Message 45 of 83
3,080 Views
I'm a Participant Level 1 downzy
I'm a Participant Level 1

Re: iPhone 4S

"Can anyone help I am having this problem when I click on the pre-order button "Sorry! Your request cannot be completed at this time. Please try again later" from 3 days now I did call Fido they told me to go to a Fido store..."

 

 

Yeah, I've been getting the same message since Friday.  Anyone else overcome this problem/know a solution to get around this?  I desparately need to upgrade my phone as my original Iphone 3G lasts 40 minutes before the battery dies.

 

Cheers!

Flag this to a Moderator
Message 46 of 83
2,989 Views
I'm a Participant Level 3 ballywood
I'm a Participant Level 3

Re: iPhone 4S

@ edamage : Clearly you are entitled to your opinion, however, your opinion is clearly a direct reflection of your character as an individual. I'm not on here to bash anyone. But could it be that you're the person I spoke to? Or again, in "relation" to one of the reps in question.  😉

Flag this to a Moderator
Message 47 of 83
2,969 Views
I'm a Contributor Level 2 achaudhary
I'm a Contributor Level 2

Re: iPhone 4S

@ballywood: I think what you're looking for is *how* to cancel your pre-order. See the following:
http://www.fido.ca/web/content/phonewarranty/fido_rsv_system
"What happens if I find a device in another store before my device is shipped?
Since devices will also be shipped to Fido stores not participating in the reservation program, this may be possible. Simply sign into your account online on My Account and cancel your reservation. You will receive an email confirmation of your cancellation.

If you have received notification that your device has already shipped or is getting ready to ship, call the store to where you device is being shipped and let them know that you do not need it anymore. Your reservation fee will be reversed automatically."

Hope that helps - the reason the kiosk employees don't know how to cancel a pre-order is that they don't do it - you do and the money is returned automatically.
Flag this to a Moderator
Message 48 of 83
2,954 Views
I'm a Participant Level 2 boss
I'm a Participant Level 2

Re: iPhone 4S

Yes, Iam logged as the account holder but still nothing..

Flag this to a Moderator
Message 49 of 83
2,845 Views
I'm an Expert Level 2
I'm an Expert Level 2

Re: iPhone 4S


@boss wrote:

Yes, Iam logged as the account holder but still nothing..


Is your account prepaid?

Flag this to a Moderator
Message 50 of 83
3,052 Views