I still have the message.
Solved! Go to Solution.
But that doesn't seem to be true though. I am having the same problem. Unlocked iPhone 6s, with settings turned on, but saying "Waiting for Wi-Fi calling activation"
I tried it on my sister's unlocked iPhone 6, and "Wifi Fido" displayed on the status bar.
Both of us are with Fido.
^Above reply was in response to FidoMaria's response to gavin regarding having to have Fido/Rogers iPhone in order for it to work.
I've been trying to get wifi calling set up for over 2 months now. Still nothing
1st call (2+ months ago) Very helpful, enthusiastic remote re-booting of my phone, reading of much technical information, consulting of his manager and his 'tech wizard'. No luck. Eventually was informed this was a problem with Apple and that i would need to wait for the next iOS update. Waited several weeks, updated iOS, tried to set up wifi calling. No luck
2nd Call (1 month ago?) Again super helpful and confident she could resolve this for me. Told me that wifi calling had to be 'added' to my phone, by applying a 'code'. This would take 72 hrs to take effect and would then work. Waited, tried to enable wifi calling. No go.
3rd call (1 week ago) told me he could resolve this for me no problem. Tried all of the above. Read and re-read me technical set-up steps. Consulted his manager. Finally concluded that it says wifi calling is only available to 'Voice and data' plans and I have a 'voice plan with data add-on' this was most likely the issue. Suggested I change my plan. Couldn't guarantee that this would work or that he could put me back on my existing plan later, if it doesn't work. Came to the fido.ca website to read the wifi calling requirements myself. Re-read the wifi calling FAQs. Not sure if his assessment is correct, the language of the FAQ is ambiguous.
Finally came here, to find out that there's a NEW requirement- that ONLY phones purchased from Fido or Rogers are now eligible.
Please, for the love of all that is holy- WHY is that piece of information ONLY found here, buried on an obscure thread in the Community Forum??!!!
Why is this not in the FAQs and why do NONE of your Customer Service reps know this?
(Also, it's very bad form to edit or update your opening post with new information or fundamental changes in company policy without clearly dating and indicating that new information. http://forums.fido.ca/t5/forums/forumtopicpage/board-id/NonTechnical/message-id/15199#M15199
If it really is the case now that ONLY phones purchsed from Fido or Rogers are eligible for wifi calling, please state clearly WHEN this became true and what time frame you expect to resolve this in for your other customers.)
Like any service, we can't guarantee it will work on an unlocked device and it is our understanding that it works on some devices but not all, that is why agents first thought it would work.
*** Edited Typos ***
We're working on a fix Bert21, but right now, only devices bought from Rogers or Fido are compatible with the Wi-Fi calling service.
Keep an eye on this page for updates.
I am getting that message when trying to set up wifi calling. I see the last update was a month ago - so still having problems?
iPhone 6plus with latest OSX update installed
I got IPHONE 6 and IPHONE5S. IPHONE 6 bought from APPLE STORE Wifi calling not working, IPHONE 5S from Fido but ever got repair exchange from APPLE STORE Wifi calling not working too.