how to update simcard

how to update simcard

how to update simcard

wkmaksar1
I'm a Participant Level 1

how to update simcard

When I try to update my sim, this message pops up:

 

"Unfortunately, we are unable to update your SIM card at this time."

 

what to do?

 

 

 

1 REPLY 1
FidoPierre
Moderator (inactive)

Hey @wkmaksar1 !

 

Are you currently using a Prepaid or Monthly service? 

 

At the moment you can only change the SIM card through Fido.ca on a monthly account and if you are the account holder.

 

If you are using a prepaid service; a change of SIM card can also be done by reaching out to us via Facebook, Twitter or by dialing 1 888 482-3436 from your mobile phone. 

 

If you're using a monthly service, can you give it another try from a different browser and let us know if it works?

 

Keep us updated! Smiley