SOLVED
Re: has not received the extra 1GB as part of the 20th anniversary gift
Hey @ndymiaw
If you already received the text confirmation that you would be receiving this promotion, you should receive another text message closer to your billing cycle date once the Data add-on is activated. 
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Hey @ndymiaw
If you already received the text confirmation that you would be receiving this promotion, you should receive another text message closer to your billing cycle date once the Data add-on is activated. 
Hey KirillMatveev!
I've moved your post since we already had a similar thread and I think it will answer your question.
As you can see, you will receive a text message confirmation as soon as your data gift has been added.
Hope this helps!
Hi @BoopImHere and @KirillMatveev,
The data gift is to kick in when your November billing cycle starts. For example, if your cycle starts on the 20th of each month, that's when the data will begin.
If your billing cycle has already started and you have yet to receive the text message letting you know the gift is added, let us know and we will look into it.
I hope this helps!
Welcome to the community @yellowdogx!
If the plan you got already included data, you shouldn't get a text asking you to restart your phone. What happens when you try to use the mobile data?
@pholover93 wrote:
I got a text telling me to restart my phone to apply the bonus data but it does absolutely nothing...
Hello Pholover93,
Welcome to the community!
What did the text you received say? I received my Fido gift data text the other day and there was no mention of having to restart my phone.
That said, the bonus data doesn't seem to have been applied to my account yet 
It's not showing up on either My Account via Fido.ca or the app.
Cheers
Hey @Cawtau and @pholover93
Plans without data included need the phone to be rebooted. If you have data included in your plan you don't need to follow that step.
For your bonus, you won't actually see it online. We'll keep you posted along the way though! You'll get a text when it's all used up and when the offer ends.
Hope that helps!
@pholover93 wrote:
I've rebooted my phone many times and still can't get any mobile data
Hello again,
I understand this might sound overly simplistic but sometimes we overlook the obvious.... Have you enabled data? If your data was enabled, but the gift data had not yet been available, I would have expected your phone to receive texts asking you to purchase a data plan or pass.
What phone do you have? Is it from Canada or purchased from overseas? If it was purchased from overseas, have you enabled roaming data? Some phones think they are roaming if they are outside of their expected usage areas even though they might be using a local SIM.
Hope this helps
Cheers
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