has not received the extra 1GB as part of the 20th anniversary gift

[Yanely80]

Did not receive the txt saying the 500mb extra was applied. It was supposed to be applied when my Nov billing cycle began, what do I do?

[elmoboy]

Is your data usage already counting as usual or still at max(usused)?

Coz the extra 500MB (each month in 2 months) will use first. and the monthly data usage still max until you use up the 500MB.

[Yanely80]

All my data has been used up...

[elmoboy]

Did you receive the confirm text message from Fido (almost instant)when you message them GIFT20?

[Yanely80]

yes...it said it will start in my next billing cycle..

[elmoboy]

I guess better contact CS since already 24th, both of my line auto started at the morning, first day of this billing cycle with a message reminds me.

May be you can try Twitter DM(last time took me 6 hours for a reply but I guess should be much faster now) if you don't want to wait on hold.

[FidoStephen]

Thanks for helpin' out @elmoboy!

@Yanely80 what is your billing cycle date?