flex data billing if not used

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I'm a Participant Level 2 er1k
I'm a Participant Level 2

flex data billing if not used

Hi, have a flex data $15 with 1Gig ln second line. Was told by cs that if no data has been used for the billing cycle (0 mb), i will not be charge even the $15. 

 

Is that true??

 

Merci,

Erik

 

 

 

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Re: flex data billing if not used

Hi @er1k & welcome to the Community! Smiley

 

Are you referring to this flex plan? :

 

  • $15 for up to 1 GB
  • $25 for up to 3 GB
  • $35 for up to 5 GB
  • $10 per additional GB

If so, even if no data is used, you'll be charged for the minimum monthly fee which is $15/month.

 

Hope this helps!

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Re: flex data billing if not used

Hi @er1k are you paying $15 for every GB of overage? If the $15 is an addon then yes you will be charged.

 

 



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Former Moderator FidoMaria
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Re: flex data billing if not used

Hi @er1k & welcome to the Community! Smiley

 

Are you referring to this flex plan? :

 

  • $15 for up to 1 GB
  • $25 for up to 3 GB
  • $35 for up to 5 GB
  • $10 per additional GB

If so, even if no data is used, you'll be charged for the minimum monthly fee which is $15/month.

 

Hope this helps!



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I'm a Participant Level 2 er1k
I'm a Participant Level 2

Re: flex data billing if not used

Thanks for replying. It is the flex data plan. I am not sure why i have been told otherwise.

 

Erik

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Former Moderator FidoMaria
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Re: flex data billing if not used

@er1k I'm sorry that you were given the wrong info. Sad

 

I'll make sure to have this info clarified so the right info is given in the future!



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