fido keeps turning my prepaid phone off

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I'm a Participant Level 1
I'm a Participant Level 1

fido keeps turning my prepaid phone off

i have a fido prepaid account ihave money in the account but fido keeps saying i do not not sure what to do

 

 

 

Accepted Solution

Re: fido keeps turning my prepaid phone off

Hey everyone!

For situation like those, best thing to do would be to contact us so that we can check on the account to investigate the matter. You can contact us via Twitter, Facebook or by clicking here.

Hope it helps!

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Former Moderator
Former Moderator

Re: fido keeps turning my prepaid phone off

Hi curtis111!

 

Is there a monthly plan on your prepaid account? The balance might not cover the difference. Are you receiving text message alerts?



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I'm a Participant Level 1
I'm a Participant Level 1

Re: fido keeps turning my prepaid phone off

Same here - just cannot receive or call out.  Just noticed it yesterday.

I have money in my account, and it expires in October.  No montly plan.

What is the problem?

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Fido Employee
Fido Employee
Solution

Re: fido keeps turning my prepaid phone off

Hey everyone!

For situation like those, best thing to do would be to contact us so that we can check on the account to investigate the matter. You can contact us via Twitter, Facebook or by clicking here.

Hope it helps!



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