fido chat window not showing up.

fido chat window not showing up.

fido chat window not showing up.

ticatfan
I'm a Participant Level 2

fido chat window not showing up.

I hit the live chat button and it takes me to a screen where I enter my name and problem.  Then I hit ok and it takes to to a screen that says "If you are using a mobile device, please.........".  but no actual chat window shows up.  I have the popup blocker turned off.

 

 

 

3 REPLIES 3
FidoRachel
Former Moderator

Hey @ticatfan, did you manager to speak to someone? Are you on your phone or a computer? Have you tried with a different browser? 



ticatfan
I'm a Participant Level 2

It happens with both IE and Firefox.  Must be some firewall setting.  I have my pop up blocker turned off.

Hi @ticatfan!

 

Do you have an ad-blocker enabled too?