fido chat window not showing up.

[ticatfan]

I hit the live chat button and it takes me to a screen where I enter my name and problem.  Then I hit ok and it takes to to a screen that says "If you are using a mobile device, please.........".  but no actual chat window shows up.  I have the popup blocker turned off.

[FidoRachel]

Hey @ticatfan, did you manager to speak to someone? Are you on your phone or a computer? Have you tried with a different browser? 

[ticatfan]

It happens with both IE and Firefox.  Must be some firewall setting.  I have my pop up blocker turned off.

[FidoMaria]

Hi @ticatfan!

Do you have an ad-blocker enabled too?