dropping signal strength from LTE to 3G

dropping signal strength from LTE to 3G

dropping signal strength from LTE to 3G

Jenny_veve
I'm a Participant Level 3

dropping signal strength from LTE to 3G

My phone lately has almost no LTE signal,  it’s always showing on 3G. I have an iPhone 6, and have made no changes on my phone.

Fido Help!!!

It is on 3G in all my normal locations like work and home etc, where I always had LTE previously!

6 REPLIES 6
FidoSaad
Moderator

Hey there @Jenny_veve

 

Welcome to the community Smiley

 

How long have you been having this issue? When you say all locations, does that include indoors and outdoors as well?

 

Have you tried resetting your network setting and then restarting your phone? This usually does the trick. Though having a degrading mobile data connection is inconvenient, it can be caused by different factors so we'll need to narrow this down together.

 

Let us know how it goes.



Jenny_veve
I'm a Participant Level 3

Thanks for your reply. I tried resetting my network it didn’t improve anything. The issue is inside and outside.

 

My battery dies very fast as well (not sure if that’s related either). 

 

Jenny_veve
I'm a Participant Level 3

Oh and I restarted my phone after testing the network. Still no improvement.

Hey @Jenny_veve,

 

Thanks for letting us know!

 

Is your iOS  up to date, can you tell me what version you're on?

 

Also, can you check if there's a Carrier update available as well? Simply go to Settings - General - About and if an update is available, you'll see an option to update your carrier settings.

 

Keep us posted Smiley



Jenny_veve
I'm a Participant Level 3

Thanks for the reply, my ios is up-to-date. It is iOS 11.4.1

 

Looks like no carrier updates needed either.

Thanks for checking, @Jenny_veve!

 

I would suggest restoring your iPhone through iTunes to see if that changes anything. Just make sure to back up your phone first to avoid losing content from your phone. You can see how here.

 

Let us know how that goes.