data pass purchase screen when already got data plan

data pass purchase screen when already got data plan

data pass purchase screen when already got data plan

SOLVED
s0130972
I'm a Participant Level 2

data pass purchase screen when already got data plan

i had a mobile data sim running fine for months then switched to the promo tablet sim plan of 3gb for $15 and since then i cant get data access im connected fine but upon browsing the internet i get a purchase data pass screen.

 

nothing on my device has changed and it stopped working instantly the plan changed 

 

thanks for any help

 

 

Accepted Solution

Re: data pass purchase screen when already got data plan

Solved by I'm a Participant Level 2 s0130972
Thank you to everyone who tried to help it turned out some important things were disabled on my account and when re-enabled it suddenly worked
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2 REPLIES 2
FidoPierre
Moderator

Hey @s0130972

 

I would like to take a closer look at your account so we can check out the details together. I'll send you a PM right away. Smiley 



s0130972
I'm a Participant Level 2

Thank you to everyone who tried to help it turned out some important things were disabled on my account and when re-enabled it suddenly worked