contract suspension

[Arianned]

Hi there, I called customer service beginning of march to suspend my contract for 4 months at a 7$ fee per month.  However, my new bill is charging me full price and I have no way to contact customer service since I'm in Haiti with barely no signal or wifi.  Someone knows how I can get a hold of a customer rep to discuss this? it's really upsetting as I spent an hour on the phone with the fido guy prior to my departure to ensure this would not happen...

[KAPABLE-K]

Hi @Arianned if you are currently in a contract you are not able to do a temporary suspension it is only available to account that is on a month to month plan. If the agent told you if can be done it was a mistake that's why you are still being billed full price.

[FidoMegan]

Hi Arianned! 

I'll send you a PM and we'll check that out!  

For future reference, don't hesitate to reach out to us on our Facebook or Twitter page here.