charges for over-usage of data

[Ankitagulati95]

Hi. I started my 1 hr of unlimited net. It had some technical glich that time. I went to store then and there itself, Mill woods one. They said they’ll help me get the amount wavied off if it comes in my bill. I was like okay. I received my bill today morning. So i went to that mill wood fido center. They were like “who told you that they will do wavier?” Do you remember him? I was like he was an afternoon employee hair. Probably Indian. I have no clue what to do. I have been charged 14$ extra for 132mb. Please wavie this.

[Ankitagulati95]

Hey @Ankitagulati95 and thanks for reaching out.

In order to check your bill with you, we need access to your account.

To contact us, you can find our channels here.

We can also send you a PM directly on the Community.

Let us know what's best for you

[FidoKenny · Accepted solution]

Hey @Ankitagulati95 and thanks for reaching out.

In order to check your bill with you, we need access to your account.

To contact us, you can find our channels here.

We can also send you a PM directly on the Community.

Let us know what's best for you