charge for the change phone number in a new region

[iceblue13]

Hi

 I am a prepaid Fido customer. I just change my phone number online, but why it charge 35$?

My old number is from Hamilton, ON (local calling area).  And I move to Vancouver BC right now, so I need change my local phone zone. Should it be free? 

[iceblue13]

Hi @iceblue13 & welcome to the Community.

Changing numbers for a new region is indeed free of charge. Was the change done online?

Let me know!

[FidoMaria · Accepted solution]

Hi @iceblue13 & welcome to the Community.

Changing numbers for a new region is indeed free of charge. Was the change done online?

Let me know!

[iceblue13]

yes. I saw July 26, 2017 12:04AM Number change charge$35.00

 under "Your Recent Transactions"

I did the number change online yesterday

[FidoFaiza]

Alright, I'm sending you a PM to check it out.

Talk soon!