cannot upgrade online

cannot upgrade online

cannot upgrade online

csis
I'm a Contributor Level 2

cannot upgrade online

I have tried to upgrade my current no-term plan to a 2yr small plan but each time when I click on the continue or save button, I keep getting the msg saying: "We're sorry, this information is currently not available online. If you need help with your account, please call 1-888-481-FIDO (3436)" 

 

If I do that via agent, it is going to cost me $30 Sad  What can I do?

 

Thanks

7 REPLIES 7
FidoJulien
Moderator

Hey there @csis

 

That's pretty odd.  Did your plan change on your online account?  If that's the case, the order would most likely have gone through.  If not, are you able to try on another browser?

 

Keep us posted! Smiley



csis
I'm a Contributor Level 2

@FidoJulien,  no, nothing gets changed at all.  I tried both IE and Chrome. Both came back with the same error msg.  I called Fido and they said no order was processed.  They could "help" me but it will be $30 Sad

 

Thanks

 

Thanks for the info @csis

 

I'll send you a PM so we can take a look at this together.

 

Talk to you soon!



csis
I'm a Contributor Level 2

@FidoJulien,

 

I got your msg.  However, the form does not allow me to click on the Send button because I don't have a FB or Twitter account Sad

We just replied to your PM. We'll continue there! 



csis
I'm a Contributor Level 2

@FidoGabrielle, sorry I still have the same error msg.  I had tried it on a different PC and a different brower with the same problem.  Your help will be much appreciated.

 

CSIS

Hey @csis

 

Thank you for the reply.

 

I will continue with you in PM. Talk to you soon.