cancellation

cancellation

cancellation

SOLVED
maiku
I'm a Contributor Level 1

cancellation

I just got a new phone and new plan a few days ago. But I'm unhappy with the service issues. I'm just wondering if I'm able to cancel everything without many fees since I still have my 30 day receipt? Or if that's just for the phone itself, not the whole plan?
Thanks.

 

 

 

Accepted Solution

Re: cancellation

Solved by Moderator

Hey @maiku and thanks for reaching out here on the Community.

 

Sorry to see that you are planning to stop your services with us.

 

Basically, you would be charged for the number of days that you had the service activated.

 

Other charges may apply depending on the agreement you took. But we would need to access your account's information to confirm all that.

 

For future reference, you have the option to contact through our other channels here for anything related to your account.

 

Since we're already here, I'm sending you a PM now to get this looked into.

 

Talk to you soon Smiley

 

 

View solution in context
6 REPLIES 6
FidoClaudia
Moderator

Hi @seafarer,

 

Welcome to the Community Smiley

 

It's not necessary to give us 30 days notice when terminating your services.

 

However, we're sad to learn you're planning to leave us! I'll send you a PM shortly so we can go over your account Smiley

 

 



Kfir
I'm a Participant Level 1

Hey

I want to cancel my program because I'm leaving Canada

 

Can you guys please help me with that?

Cheers

FidoRanya
Former Moderator

Hey @Kfir,

 

I sent you a PM so we can help with the cancellation.



seafarer
I'm a Contributor Level 1

Do I have to give 30 days notice to cancel both my cellphones with FIDO?

seafarer
I'm a Contributor Level 1

Forgot to mention I am not on a contract.

FidoKenny
Moderator

Hey @maiku and thanks for reaching out here on the Community.

 

Sorry to see that you are planning to stop your services with us.

 

Basically, you would be charged for the number of days that you had the service activated.

 

Other charges may apply depending on the agreement you took. But we would need to access your account's information to confirm all that.

 

For future reference, you have the option to contact through our other channels here for anything related to your account.

 

Since we're already here, I'm sending you a PM now to get this looked into.

 

Talk to you soon Smiley