cancel a fido number

[surobert]

how do i cancel a number, if i am not using it?

I have been looking for solutions and calling in, but didn't work.

Now i paid for a number no one is using for nearly a year what should i do?

[surobert]

Hey Surobert

Is it a Monthly account or a Prepaid account?

If you'd like to cancel a Monthly account, it's important to contact us (or customer service) to complete this request. 

If you'd like to cancel a Prepaid account, you can simply not refill the account (or cancel automatic refill) & the account will cancel itself automatically.

I'll send you a private message so we can discuss this further 😃  

[LengBiao]

I need to cancel my account that I can go back to my country

[FidoCharles]

Hey @LengBiao

Welcome to the Communtiy

Sorry to hear you're leaving us. For that you'd have to contact us directly

We can also send you a PM on here if you prefer, let us know

[FidoCatherine · Accepted solution]

Hey Surobert

Is it a Monthly account or a Prepaid account?

If you'd like to cancel a Monthly account, it's important to contact us (or customer service) to complete this request. 

If you'd like to cancel a Prepaid account, you can simply not refill the account (or cancel automatic refill) & the account will cancel itself automatically.

I'll send you a private message so we can discuss this further 😃