bought new phone but fido won't allow me to upgrade sim card

[Trarback]

Fido is forcing me to change my plan I can't upgrade my Sim card for the new phone I bought not too happy with the service from them new phone is useless until I can get a Sim card that fits anyone have that problem can help?

[FidoKevin]

Hey @Trarback how are you today?

From what I can see, you're being told you can't activate a new SIM card for your new phone because of your plan? That doesn't sound entirely right. 

I'll send you a private message so we can discuss this together