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Fido lost touch with community

Low price for new customers but driving away old customers.41$/month for 1gb of data being the lowest i can get unless i contact customer service. I joined years ago and never had to contact them.My plan is supposed to be 33$/month with 2gb of data a...

Anon1984 by • I'm a participant level 1
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Re: Billing issue

Hello AARTHIIWAY08,     Welcome to the community!     Firstly, you should note the forums are community-driven and not intended as a venue for customer services. We don't have access to customers' accounts. Have you checked the detailed billing? You ...

Cawtau by • Senior MVP
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Resolved! Re: How do I get my money back?

Hello again,     Thank you for your reply.   @BLUE2017 wrote: .....It's simlple. A top-up of CAD 100.- for keeping alive the SIM another 365 days. After a few years you're there, if you do not actually use the funds. Since I'm in Germany most of the ...

Cawtau by • Senior MVP
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Resolved! Re: How do I get my money back?

Thank you. Sorry for the late response. I missed to reply at that time. @Cawtau wrote:   It's strange that you were able to accrue that amount in your account. As far as I am aware, they implemented a $150 cap on pre-paid balances to prevent excessiv...

BLUE2017 by • I'm a contributor level 1
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  • 1 replies
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