bad customer service

[ashleysuzannea1]

I've spent almost 2 hours on the phone trying to set up a payment arrangement on my bill. I was told Thursday I could do so today and I've be hung up on twice and have spent an hour waiting to speak to someone.

[ashleysuzannea1]

Hi ashleysuzannea1 & welcome to the Community.

Our Credit Operations team are exceptionally closed today. You can however make a payment arrangement through the self-serve menu. You simply need to dial *732 from your Fido phone.

Cheers!

[FidoMaria · Accepted solution]

Hi ashleysuzannea1 & welcome to the Community.

Our Credit Operations team are exceptionally closed today. You can however make a payment arrangement through the self-serve menu. You simply need to dial *732 from your Fido phone.

Cheers!