bad customer service

Service interruption


An update for our valued customers: We know you depend on us and on April 19, we let you down - for this we are truly sorry. You won’t be charged for your wireless services that were impacted on Monday, April 19. A credit equivalent to that day's wireless service fee will be applied to your May bill. This will be done automatically & no action is required by you.

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bad customer service

bad customer service

SOLVED
ashleysuzannea1
I'm a Participant Level 1

bad customer service

I've spent almost 2 hours on the phone trying to set up a payment arrangement on my bill. I was told Thursday I could do so today and I've be hung up on twice and have spent an hour waiting to speak to someone.

 

 

Accepted Solution

Re: bad customer service

Solved by Former Moderator FidoMaria

Hi ashleysuzannea1 & welcome to the Community. Smiley

 

Our Credit Operations team are exceptionally closed today. You can however make a payment arrangement through the self-serve menu. You simply need to dial *732 from your Fido phone.

 

Cheers!

View solution in context
1 REPLY 1
FidoMaria
Former Moderator

Hi ashleysuzannea1 & welcome to the Community. Smiley

 

Our Credit Operations team are exceptionally closed today. You can however make a payment arrangement through the self-serve menu. You simply need to dial *732 from your Fido phone.

 

Cheers!