bad customer service

Service interruption


We sincerely apologize to our customers. Especially during these times, we know connectivity is critical and are working hard to restore services for customers who continue to experience wireless interruptions. Residential wireline internet services are not impacted. We will continue to provide updates. Please follow this thread for updates.

bad customer service

bad customer service

Driver13
I'm a Participant Level 2

bad customer service

I recently had issues with my home internet so I contacted fido and they set an appointment up to come the following night. The next morning I recieved an email stating the technician will be coming... But to the wrong address. So I called again to make sure that they have the technician coming to the proper address, they confirmed that it was the proper address and said they will be there within the initial time given. Upon time of arrival, the technician called saying he was at the address I was told was not the address they were to come to. The technician then said fido would call and then proceeded to cancel the appointment. I wasted my entire evening waiting for them to come to the wrong address. Very displeased with this experience. 

3 REPLIES 3
FidoValeska
Former Moderator

Hey @Driver13

 

Welcome to the community Smiley 

 

I can totally understand how this was not the best experience. 

 

We aim to have a resolution on your first contact with us since we know how time consuming it can be to contact customer service more than once. 

 

Were you able to reschedule the appointment? 

 

 



Driver13
I'm a Participant Level 2

I tried to reschedule through the online chat and after explaining the situation was disconnected.

Thank you for clarifying! 

 

Let's take a look at that together. 

 

I'll be sending you a PM shortly so we can take it from there Smiley