I recently had issues with my home internet so I contacted fido and they set an appointment up to come the following night. The next morning I recieved an email stating the technician will be coming... But to the wrong address. So I called again to make sure that they have the technician coming to the proper address, they confirmed that it was the proper address and said they will be there within the initial time given. Upon time of arrival, the technician called saying he was at the address I was told was not the address they were to come to. The technician then said fido would call and then proceeded to cancel the appointment. I wasted my entire evening waiting for them to come to the wrong address. Very displeased with this experience.
Welcome to the community
I can totally understand how this was not the best experience.
We aim to have a resolution on your first contact with us since we know how time consuming it can be to contact customer service more than once.
Were you able to reschedule the appointment?