add on data on prepaid stop working

[Dungleaddress]

Hi my add on data on prepaid stop working, so I refilled 10 dollars to account but it still does not work. Where can I check for available data or expired date, or balance, etc ... so I know what to do when this happens? And can you help reconnecting the service (I am buying data plan 10 dollars monthly using the credit/balance that I paid to Fido on my account)

I really need it very quick, thanks in advance for any help!!!

You have a wonderful day!

Dunn.

[Dungleaddress]

Hey @Dungleaddress,

We'll need to access the account to check it all out. I'll send you a PM shortly.

For future reference, you can also contact us through one of those channels for any questions directly related to your account.

[FidoClaudia · Accepted solution]

Hey @Dungleaddress,

We'll need to access the account to check it all out. I'll send you a PM shortly.

For future reference, you can also contact us through one of those channels for any questions directly related to your account.

[Dungleaddress]

Hello Claudia,

I checked again after received your reply and it is WORKING now! Thanks so much that I can start using data now.

Thanks again for your reply, I have been waiting for it. Again it is working. You have a wonderful day! 

Dunn.

[FidoClaudia]

Oh, awesome! Glad that it ended up working @Dungleaddress

If you still need help with anything else on the account, let us know and we'll send you that PM!

[Dungleaddress]

thanks much!