account suspension

Service interruption

An update for our valued customers: We know you depend on us and on April 19, we let you down - for this we are truly sorry. You won’t be charged for your wireless services that were impacted on Monday, April 19. A credit equivalent to that day's wireless service fee will be applied to your May bill. This will be done automatically & no action is required by you.

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account suspension

account suspension

I'm a Participant Level 1

account suspension

Hi, I called Fido on 24 Oct to be exact requesting to suspend my line for a couple of months as I will be out of country. Then, at the end of Nov , I got a bill which showed that it wasnot suspended. What a frustration. !I am billed for nothing. Such bad service. 

I tried to check on line to see if I can suspend on line and interestingly there is no such option.

Any ideas


Former Moderator

Hi @sadrul


The suspension is indeed something we'd need to add for you. 


I will be sending you a PM so we can take a look at your account and check out what happened there. 


Talk to you soon! 


Hello @sadrul,


Welcome to the community!


Do you currently have a contract or is your plan a Bring Your Own Device (BYOP) plan?


If you currently have a contract then you will not qualify to for the temporary suspension.


When you request to have your account suspended it takes effect at the end of your billing cycle and you will be charge $7 for ever month.


The amount you were charged was it for a full month payment?


Only a Fido representative can suspend the account, it can not be done through any self serve methods.