account reactivation without consent

[Arianned]

Hi there,

I suspended my account for 4 months (7$ a month i think), and customer service told me my account would be removed after that period if I did not reactivate my plan.  I didn't reactivate my plan, but got billed my original plan fee...

thanks costumer service in advance for your help

Arianne

[Arianned]

Hi @Arianned!

If you suspended your account for 4 months, your line is automatically reactivated after the 4 months are up and you're billed your regular plan.

If you'd like me to take a look at your account with you, let me know and I'll send us a PM. You can also contact us here.

Cheers!

[FidoMaria · Accepted solution]

Hi @Arianned!

If you suspended your account for 4 months, your line is automatically reactivated after the 4 months are up and you're billed your regular plan.

If you'd like me to take a look at your account with you, let me know and I'll send us a PM. You can also contact us here.

Cheers!