Wrong Plan/Features information display on Fido.ca My account

Wrong Plan/Features information display on Fido.ca My account

Wrong Plan/Features information display on Fido.ca My account

Bhupi
I'm Helpful Level 3

Wrong Plan/Features information display on Fido.ca My account

I am with fido since more then 7 year. i have very old talk and text plan that i never changed. but since fido upgrade their website now its show me some different plan/Features then what I have.

 

I have free minuts start from 5 PM to 7 AM. i am sure and i confirm with CSR via 611.

 

and when I logine and see my plan on fido.ca it show me 

"UnlimitedEvenings and weekends (Weeknights, from 6 p.m. to 8 a.m. and weekends from Friday 6 p.m. to Monday 8 a.m.)"

 

 

Fido that might be glich on site that it not pull proper user plan/Features  when user login.

 

 

 

1 REPLY 1
FidoKevin
Former Moderator

Hey @Bhupi!

 

Thank you for reaching out to us about this.

 

I've heard of an issue like this, where the wrong plan is displayed on "MyAccount", I will be sending you a PM shortly to look into this with you Smiley The right information should be the information confirmed by the CSR you spoke to.