iPhone 6s on 10.3.2. Been having this issue since a few carrier updates. If I have no service but have wifi, calls work fine and i can send SMS, but I cannot recieve SMS. Once i connect to Fido towers, the texts start coming in. I've tested with a few friends and by sending an sms to myself.
The problem can be reproduced by turning airplane mode on and wifi only. Send an sms to yourself and you will not recieve the sms!
Hope this can be fixed in a future carrier update by fido.
Welcome to the community!
Just to add to FidoRayna's post above, this is a public forum and access to your account details requires verification of personal information. After your account details are verified, the moderators can then access your account -- that's often why some issues are dealt with by PM.
No one is trying to keep the solutions secret...
Hope this helps
I am having the same problem with wifi calling. Calls can be placed and received but only outgoing SMS works. Incoming text messages are not delivered over wifi and when I return to the cellular service area no texts are waiting. I have called fido support and have had my account refreshed but this has not rectified the problem. I'd really like to get it corrected as I'm only on the cell network every second week. Phone is a galaxy s7 and is up to date. I have also factory reset the phone.
We're all about sharing the knowledge and you're 100% right that this is what the Community is for. However, certain things require us to take a peek at the account and verify the settings to make sure everything is well set-up.
If you'd like us to take a look at your account to make sure everything is set-up properly we'll be more than happy to do so , let us know and we'll send you a PM!
Hi @Mistertom and @SunSeeker06
We are currently aware that certain customer's who're using Wi-Fi Calling can't receive SMS. We're working on fixing this as quickly as possible.