Wi-FI Calling NOT Working on Fido iPhone 7 Plus

Wi-FI Calling NOT Working on Fido iPhone 7 Plus

Wi-FI Calling NOT Working on Fido iPhone 7 Plus

springz
I'm a Contributor Level 1

Wi-FI Calling NOT Working on Fido iPhone 7 Plus

Hi I upgraded my iPhone 6 plus to an iPhone 7 Plus from a Fido Store about 2 weeks ago and I came to find that the WiFi Calling feature has not worked since I got the phone. I called into Fido support and spent about 2 hours with them on the phone and they were not able to figure out the issue. They said they would look into it further and get back to me and no one has called me back since 2 weeks ago.

 

The error that keeps popping up when I try to enable it on the phone is "To allow Wi-Fi calling on this account, contact fido". Now this feature worked flawlessly on my iPhone 6 plus and now it's not working on my iPhone 7 plus.

 

Has anybody else experienced this issue?

 

I would apprciate if a Fido representative can help me resolve this issue.

 

Thanks.

4 REPLIES 4
FidoFaiza
Moderator

Hi @springz

 

Looks like you have done everything you could have to fix the issue. Let me send you a PM and we will take a look into it.

 

Thanks. 



dclloo
I'm a Participant Level 1

I'm having the issue with my new iPhone 7. Do you have fix?

Hi @dclloo,

 

Are you having the same issue as well?



Euainb
I'm a Participant Level 3

It's an internal issue with Fido. When you call back in. Ask them to check and see if the code for WiFi calling and VoLTE is added to your profile. The code for these features need to be added so you can use WiFi calling.