Why is it so hard to get referral credits?

Why is it so hard to get referral credits?

Why is it so hard to get referral credits?

SOLVED
Fidopls
I'm Helpful Level 1

Why is it so hard to get referral credits?

Seriously, I feel like Fido is trying to delay it on purpose as long as possible in the hope that I eventually forget about it.

 

I signed up for a new data plan last year on 2016-09-08 via online chat and I was told I would receive a $50 credit after 90 days. Rep's original quote:

 

[quote]

2:58 PM      [rep's name]:
Just so you know:
- It'll take up to 4 days for the delivery but usually a sim card is 1-2 days
- Your satisfaction guarantee is valid for 15 days/30 minutes from the shipping date should you change your mind
- We'll send you an e-mail to confirm your order and another one with the tracking info upon shipment. If the order is shipped through UPS, you can also track your order on UPS.com using your cell number in "Track by Reference".
- This new line will follow the current billing cycle. Since today's not quite on your billing cycle date, your plan’s charges and usage will be prorated. The charges will start from the date the device is shipped.

One last thing, you will get a referral code for the new line so after 90 days you get a $50 credit on the bill. The sim card of course is free for you today

[/quote]

 

Also I referred 2 people to Fido the very next day 2016-09-09. Both of they still staying with Fido and I didn't get credits for any of them.

 

So finally on 2017-01-30 I contacted Fido support and gave them all the referral codes, I was told that "I will send off the case and will hear back from our back office team to have it applied but it will take 48 hours". So I waited a few days and finally I got an email for a $25 credit. ????? 2 people and only $25 credit? And where is my $50 credit that I was promised? Together I should have $50+($25x2)=$100 total credits in my account.

 

Why is it so hard to get these credits? Also why is the referral page never show the status? I've been with Fido for like 10 years and this leaves a bad taste in my mouth.

 

 

 

Accepted Solution

Re: Why is it so hard to get referral credits?

Solved by Moderator

Hi @Fidopls,

 

Sorry to hear about your experience; I can assure you that's not our style. 

 

The referral credit is applied 90 days following the activation (so on the 4th bill usually). 

 

Let me send you a PM to take a closer look at what happened. 

 

Thanks.

 

View solution in context
2 REPLIES 2
KAPABLE-K
MVP

@Fidopls You've come to the right place the moderators here are awesome! One of them will send you and PM in order to have a closer look at your account and get this all sorted out for you.



FidoFaiza
Moderator

Hi @Fidopls,

 

Sorry to hear about your experience; I can assure you that's not our style. 

 

The referral credit is applied 90 days following the activation (so on the 4th bill usually). 

 

Let me send you a PM to take a closer look at what happened. 

 

Thanks.