Why does my prepaid plan say unlimited texts between Canadian mobile phones but I still get charged?

Why does my prepaid plan say unlimited texts between Canadian mobile phones but I still get charged?

Why does my prepaid plan say unlimited texts between Canadian mobile phones but I still get charged?

SOLVED
Fred_Shed
I'm a Participant Level 2

Why does my prepaid plan say unlimited texts between Canadian mobile phones but I still get charged?

I'm on the basic 40cent a minute prepaid plan.  It says in the account overview that I have unlimited texting between Canadian mobile numbers.  But tonight I sent two texts to another Fido number right here, and my balance went down 60cents.  Why am I getting charged when it says it's unlimited?

 

 

Accepted Solution

Re: Why does my prepaid plan say unlimited texts between Canadian mobile phones but I still get c...

Solved by Former Moderator FidoManuel

Hey @Fred_Shed!

 

Here's what's included with the basic prepaid plan , 0.40$ anytime plan: 

 

Monthly fees
-
Local anytime minutes
Per-minute billing
40¢ per minute
Outgoing text
From Canada to Canadian wireless numbers
Pay per use 30¢
Outgoing international text 2
From Canada to U.S. or international wireless numbers
See add-ons
Incoming text 2
Unlimited
9-1-1 Emergency
Access Fee  ±
(non-government fee)
75¢
TOTAL monthly fees
-

 

You can view the details here.

I'm sorry for the confusion created by what your account overview displays, some information might be different from the basic plan that you choose initially. We are working on resolving that ASAP. 

In the meantime, I'll credit you the charges for those 2 texts you sent. 

A PM is on your way!

 

 

View solution in context
3 REPLIES 3
FidoRachel
Former Moderator

Hey @Fred_Shed, I'd have to verify your account to confirm! I'm sending you a PM right now.

 

If ever you have account related questions, you can also reach out on Facebook or Twitter Smiley



Fred_Shed
I'm a Participant Level 2

You didn't send a PM that I can see

Hey @Fred_Shed!

 

Here's what's included with the basic prepaid plan , 0.40$ anytime plan: 

 

Monthly fees
-
Local anytime minutes
Per-minute billing
40¢ per minute
Outgoing text
From Canada to Canadian wireless numbers
Pay per use 30¢
Outgoing international text 2
From Canada to U.S. or international wireless numbers
See add-ons
Incoming text 2
Unlimited
9-1-1 Emergency
Access Fee  ±
(non-government fee)
75¢
TOTAL monthly fees
-

 

You can view the details here.

I'm sorry for the confusion created by what your account overview displays, some information might be different from the basic plan that you choose initially. We are working on resolving that ASAP. 

In the meantime, I'll credit you the charges for those 2 texts you sent. 

A PM is on your way!