Why didn't the Fido Representative inform me of the Restoral Fee charge to reactivate account?

Why didn't the Fido Representative inform me of the Restoral Fee charge to reactivate account?

Why didn't the Fido Representative inform me of the Restoral Fee charge to reactivate account?

SOLVED
luck536
I'm a Participant Level 1

Why didn't the Fido Representative inform me of the Restoral Fee charge to reactivate account?

Why didn't the Fido Rep that took my payment didn't inform me there will be a restoral fee added to the next billing on my account? 

Why a $35 restoral fee when this is excessively high. A whole month's phone service can be bought for this amount. Why such a ridiculous amount for a "late fee" that is forced on to Fido Customers.

It doesn't make sense to rename it a "restoral fee" for late payments. This was not mentioned to me during the renewal of my contract. 

 

 

 

 

 

 

 

 

Accepted Solution

Re: Why didn't the Fido Representative inform me of the Restoral Fee charge to reactivate account?

Solved by Former Moderator FidoTerry

Welcome to the community @luck536! Smiley

 

Sorry to hear the agent wasn't clear on the restoral fee. Whenever the account is suspended for non payment, there's a 35$ restoral fee to restore your account. This is explained on our term and condition page here: http://www.fido.ca/web/content/terms/fido_terms_and_conditions under: Charges; Account and Payment Information.

 

You can find more details about our fees here: http://www.fido.ca/consumer/content/administrative-charges.

 

Hope this clarifies everything! 

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1 REPLY 1
FidoTerry
Former Moderator

Welcome to the community @luck536! Smiley

 

Sorry to hear the agent wasn't clear on the restoral fee. Whenever the account is suspended for non payment, there's a 35$ restoral fee to restore your account. This is explained on our term and condition page here: http://www.fido.ca/web/content/terms/fido_terms_and_conditions under: Charges; Account and Payment Information.

 

You can find more details about our fees here: http://www.fido.ca/consumer/content/administrative-charges.

 

Hope this clarifies everything!