I have a 1 GB plan with a 1 GB bonus, giving me 2 GB in total.
As you can see from the attached picture I used about 1.45 GB in total but for some reason you charged for additional usage. I stayed in my local area the entire time and did not go over my data limit.
Why am I being charged for this?
Also, why is it so difficult to reach someone at Fido?
How many people work on Fido Facebook messenger? Why does it take 3-4 days to get a reply back?
***Edited to add labels***
Hi @csyh!
Were there changes made within the cycle? This might cause your data allowance to be prorated.
In any case I'll be happy to take a peek at your account and see what happened there. I'll send you a PM in a moment.
Talk to you soon 
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