Why did you charge me extra data when I did not go over?

Why did you charge me extra data when I did not go over?

Why did you charge me extra data when I did not go over?

csyh
I'm a Participant Level 1

Why did you charge me extra data when I did not go over?

I have a 1 GB plan with a 1 GB bonus, giving me 2 GB in total.

As you can see from the attached picture I used about 1.45 GB in total but for some reason you charged for additional usage. I stayed in my local area the entire time and did not go over my data limit. 

 

Why am I being charged for this?

Also, why is it so difficult to reach someone at Fido?

How many people work on Fido Facebook messenger? Why does it take 3-4 days to get a reply back?

 

Screen Shot 2018-01-27 at 6.58.20 PM.png 

***Edited to add labels***

1 REPLY 1
FidoPamela
Former Moderator

Hi @csyh

 

Were there changes made within the cycle? This might cause your data allowance to be prorated. 

 

In any case I'll be happy to take a peek at your account and see what happened there. I'll send you a PM in a moment. 

 

Talk to you soon Smiley