While in USA, my phone picked up international roaming...

[larouge]

Hi!

While on my honeymoon a few weeks ago, we were travelling in the USA but very close to the border with Mexico.  At one point, my phone welcomed me to Mexico, and although I turned off my cellular when I noticed this happened I was still charged for 1 day of international roaming.  I was already paying the $6/per day for USA roaming.  Is there any way to reverse a charge for an accidental pick-up of Mexico towers?  We were in Big Bend and Marfa, Texas.

[FidoPierre]

Hey @larouge, 

Sounds like congratulations are in order, so Congrats!

We can definitely take a look into the roaming details with you. Did you already receive the bill with these charges? 

Let me know and I'll send you a PM so we can review them together. 

[larouge]

Hi @FidoPierre, thanks for replying. 

Yes, The bill was from a cycle ago. It appears on my October 9, 2017 bill and the charge from October 2-3.  

I'm on auto pay so the bill has already been paid.

[FidoAlyson]

I'm sending you a PM so we can check things out

Talk to you soon!