While in USA, my phone picked up international roaming...

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I'm a Participant Level 3 larouge
I'm a Participant Level 3

While in USA, my phone picked up international roaming...

Hi!

 

While on my honeymoon a few weeks ago, we were travelling in the USA but very close to the border with Mexico.  At one point, my phone welcomed me to Mexico, and although I turned off my cellular when I noticed this happened I was still charged for 1 day of international roaming.  I was already paying the $6/per day for USA roaming.  Is there any way to reverse a charge for an accidental pick-up of Mexico towers?  We were in Big Bend and Marfa, Texas.

 

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Moderator
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Re: While in USA, my phone picked up international roaming...

Hey @larouge

 

Sounds like congratulations are in order, so Congrats! Very_Happy

 

We can definitely take a look into the roaming details with you. Did you already receive the bill with these charges? 

 

Let me know and I'll send you a PM so we can review them together. 



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I'm a Participant Level 3 larouge
I'm a Participant Level 3

Re: While in USA, my phone picked up international roaming...

Hi @FidoPierre, thanks for replying. 

Yes, The bill was from a cycle ago. It appears on my October 9, 2017 bill and the charge from October 2-3.  

I'm on auto pay so the bill has already been paid.

 

 

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Former Moderator FidoAlyson
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Re: While in USA, my phone picked up international roaming...

I'm sending you a PM so we can check things out Smiley

Talk to you soon!



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