When toll-free numbers (1800/1866) call my phone I can't pick them up

[CleverGeek]

When some numbers attempt to call me back, I see the call and try to pickup but when I do the call drops. It then goes to my voicemail and I get a partial message from the call. I have companies call me back for service calls and this has been consistent. 

Does anyone know why only toll-free calls would fail when I try to pick them up? 

[FidoMaria]

Hi @CleverGeek & welcome to the Community!

That definitely sounds odd. When did you start to notice this happening? And does it only happen with 1800/866 numbers, or have you noticed it with your other contacts too? Also, does it only happen in a specific location?

The more info you give us, the easier it will be to help you out.

Cheers!

[CleverGeek]

I've only noticed it on toll-free numbers that start with 1800 and 1866 but I haven't tried any other. I get it with companies like BestBuy, Dell, Staples etc where I need a call back from them. 

It happens everywhere and consistently. I have tracked it at home as well as when I am at work and it also happened today in my car (hands-free of course). I pickup the phone, it seems to connect (but I never hear anyone) then it drops the call and a few mins later I get a voicemail message with a partial message. I don't seem to get any other dropped calls. I have a Nexus 5X running Android 7.1.1 (yet it has happened the entire time I have owned my phone from Android 6). 

The difficult part is, I can't force them to call me back all the time so its hard to test. 

[FidoMaria]

@CleverGeek Thanks for the info!

Just to make sure again that I understood correctly, this has happened on 2 different phones? Has the SIM card ever been changed? And does it happen only with your handsfree or regardless?

[CleverGeek]

No sorry, same phone. Just the problem doesn't seem to be related to coverage. I have strong signal, it just happens with toll-free numbers to my mobile Fido phone. I then have the companies call my Ooma home phone or corporate work line and I can pickup the calls no issue. SIM has never been changed and handsfree isnt a factor. 

I get calls daily from some vendors and it happens 100% of the time on toll-free numbers. 

[FidoPierre]

Hey @CleverGeek

Thank you for the clarifications. At this point I would recommend trying the SIM card in a different device; you can do this from one of our Fido locations. You can find the closest one near you right from here!  

Do you think you'll be able to get a test call to come through while testing the SIM?