When can I get the 5GB data bonus?

When can I get the 5GB data bonus?

When can I get the 5GB data bonus?

DanferYang
I'm a Participant Level 2

When can I get the 5GB data bonus?

I changed my plan to $60, 10GB plan on Dec. 19 on fido.ca

But so far in my account it only shows me just 5GB data, no 5GB data bonus.

According to Fido support, the 5GB data bonus will be added to user at Fido back-end.

But when will the 5GB be added? Please give me a date.

 

In those day, it is impossible to talk with a real person by Fido 611.

 

3 REPLIES 3
KAPABLE-K
MVP

Hello @DanferYang,

 

Welcome to the community!

 

The other 5GB will automatically be added by Fido but it can take up to 2-3 billing cycles for it to be added.

 



DanferYang
I'm a Participant Level 2

2~3 moths?

Hey there @DanferYang

 

That's right, a billing cycle lasts a month. To know your billing date (the day the cycle resets) log in to My Account on Fido.ca, and select Billing & Payments Smiley