What's the point of this new promotion if it is inaccessible?
How is it possible that the best deal to come along in years ($60 for 10gb) isn't available online through My Account? The Customer Service phone line is down and customers are unable to access them, and the Facebook Messenger service is useless. There is literally no possible way to reach a representative. So why isn't the plan available online?
I fail to see how this big of an oversight occurred. This can't be a technical issue or incompetence, the solution is not very difficult (updating their website).
The only thing to take away from this experience is that Fido does not want you to switch to this new plan because they know they will lose out on lots of money. They are treating their existing customers like cattle. This is horrendous and inexcusable. I can't believe I worked for this company for 5 years, and this is how they treat their customers. Unacceptable.