What is Fido policy regarding stolen phones?

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What is Fido policy regarding stolen phones?

I was recently reading the story of a Rogers customer that had their phone stolen. The contacted Rogers to try to have the IMEI number blocked from the Rogers network, but Rogers refused.  As I understand it, Rogers (Fido) also has the ability to register an IMEI number in an international database that would render the device unusable on many carriers around the world. But they refused to do either. Apparently, their policy is only to block phones that were stolen from Rogers, but will do nothing for customers that have their phones stolen.

 

Would Fido be the same?

 

Seems like if all Canadian carriers would be willing to do this, it would put a major crimp in stolen phones. Why would anyone go through the trouble of stealing a phone if they knew it couldn't be used anywhere in Canada and most other places in the world? This seems like the exact reason Rogers blocks phones stolen from them, to discourage people from stealing phones from Rogers, since they would be useless. Wouldn't the same reasoning apply to phones stolen from their customers?

 

 

 

Accepted Solution

Re: What is Fido policy regarding stolen phones?

On March 6, 2009, Rogers Communications Inc. introduced the Equipment Identity Register (EIR) in response to numerous break-ins, armed robberies, and thefts at Rogers and Fido stores across the country, and fraudulent IMEI cloning. These incidents have taken place at corporate, dealer and 3rd party stores as well as various shipping and logistics points.

 

The EIR does not include IMEIs of stolen phones reported by customers. Customer inclusion is being considered as part of phase two. There are no further details to announce at this time.

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I'm an Expert Level 2
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Re: What is Fido policy regarding stolen phones?


@Saiz wrote:

After my inncident of stupidly trusting and buying a stolen phone from craighslist... i did some research and found alot of people in a similar situation as me.

 

The question is there have been countless situation where people buy the phone from the store and sold it on craighslist

the buyer checks everything and its legid. After a few days he/she will report it stolen.

 

They do that because fido/roger will actually in some way compensate them for the stolen phone.

 

Is that true?? I am actually not sure thats why i am asking..


It can be sort of true, but they would have to commit fraud to do this and t wouldn't apply to Fido. Roger (not Fido) offers their Handset Protection Guarantee, where if your phone is stolen they will replace it (at some lower cost). For them to do this, the phone MUST be reported as stolen and in that case that Rogers is replacing the phone under their guarantee, the IMEI will be blocked. Rogers/Fido will not block IMEIs for customer stolen phones, except in the cases that it is replaced under Rogers program. Because it is legally an insurance policy of sorts, it is underwritten by another company and it is they have require that Rogers block the IMEI. So it's not Rogers that is rewarding them directly, instead it is the insurance company that handles the Rogers Handset Protection program.

 

Because Fido does not have such a warranty/insurance program (at least not the last time I checked) they are not required to block customer stolen phones and so do not block them. This will change when the carriers all implement the stolen phone database, which is supposed to start soon.

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I'm a Contributor Level 2 Saiz
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Re: What is Fido policy regarding stolen phones?

Dont worry... i have no intention of blaming the company,

 

Do u need to buy a warranty of some sort? or it just comes with it when u purchase the phone?

 

Out of curiousity, Anyone have any idea how many percent compensation it is usually?

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Community Specialist
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Re: What is Fido policy regarding stolen phones?

Fido does offer Device Protection. Check it out here.



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I'm a Contributor Level 2 Saiz
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Re: What is Fido policy regarding stolen phones?

Oh so with the plan u can replace a ph for a range btw 50-200 if you bought the insurance and it was stolen eh...

Hmmmmm.... Thks i think i have a good idea of what went on in my case now as the ph i bought was brand new in box untouch..

 

 

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Re: What is Fido policy regarding stolen phones?

I reported my phone lost/stolen immediately on 20 Oct when I lost it. My account says that the sim is deactivated/inactive and I can have it reactivated once I get a new sim, replacement etc.

 

The problem with losing cell phones is that the temptation NOT to return is probably too great for some people who think it is easy to pawn/re-sell a stolen phone. The blacklist of stolen phones' IMEI nos. is supposed to make it less lucrative to do this.

I understand that stolen phones (IMEI nos) are supposed to be included in a blacklist right after they are reported to the provider. I checked today BUT the phone's IMEI no. is NOT showing up on the data base at all as having been reported. DOES FIDO REALLY BLOCK blacklisted phones? Doesn't reporting to FIDO put a lost/stolen phone on the list?

Here is how to check on-line: http://www.protectyourdata.ca/check-the-status-of-your-device-in-canada/

 

 

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Community Specialist
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Re: What is Fido policy regarding stolen phones?

Reporting the phone lost or stolen does not automatically place the IMEI on the blacklist.

 

You can contact us to submit your request.



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