This is THE place to find answers, ask questions and share advice. Register now to join the conversation!
We’ll help you get started, and be sure to check out the Library; your go-to for how-tos.
What is $35 restoral fee?
Solved! Go to Solution.
January 2016
A restoral fee is charged when your service is restored after being suspended or terminated for non-payment.
You can also get more info here.
Basically, when it became illegal for these bloodsuckers to charge a "suspension" fee, they just slapped a new label on the suspension fee, and nowhere in the legislation condemning suspension fees was there mention of a restoral fee, so they can continue to gouge your wallets the same way they always have done
Bingo.
And now they've added a new twist. Before suspending the account, they suspend data services. When you pay (before account is suspended), they reactivate the data and STILL charge a $35 fee, this time for "data restoral".
And people say Canada DOESN'T need competition? BS.
Hey @User111xx
We have indeed introduced a new measure that comes before the complete suspension of an account when the balance is past-due, and that's to suspend the data only.
The restoral fee does apply still.
When there is a late payment fee, why is a data restore fee being charged? If you want to rip of the customer why not simply call it a customer rip off fee?
Hey @Sanjais
The late payment fee and the service restore fee are two different things applied to two different situations.
Late Payment Fees only apply to an amount due on the account, it doesn't necessarily affect services.
If no payment is made on the account or regarding the amount due, then the services can be impacted at a certain point and the first step is stopping data services.
That's when the Service Restore Fee will apply. It is a result of collection efforts due to non-payment.
Note that there can be late payment fees without going up to the service restore fee and that this won't happen if late payments don't cumulate
Hope this clarifies a bit more
This charge is totally horrible and and makes no sense whatsoever, whoever was responsible should be fired. I need it removed without negotiation or cancel the **bleep** service
Hey @Zach3 ,
Welcome to the Community!
The charge makes up for the costs related to restoral of the account and maintenance of wireless numbers during an account suspension.
This fee is listed right here on our website as we do our best to remain as transparent as possible with our customers.
I'll be happy to clarify those terms further, you can expect a PM from us very soon!
A restoral fee is charged when your service is restored after being suspended or terminated for non-payment.
You can also get more info here.