I just got a survey inquiring about my experience with Fido a week ago. While I did my shopping online and then via customer service, I never did go into a retail store. Yet the email says that I had a recent interaction with Fido when I upgraded my wireless device at a retail store.
Nevertheless, as I had a very positive experience over the phone with Ian who helped sort out my online order so I wanted to express my appreciation in the survey. I didn't get very far in the survey though. The first questions inquired about my age, then the next about whether I was the one whow visited a RETAIL location. When I replied NO to this, that was the end of the survey.
Makes me think "Hmm, there must be some wires crossed between what constitutes a online, over the phone, and retail experience."
Just wondering if anyone else encountered this or went YES to visiting a retail location in order to complete the survey to qualify for the $100 draw?