Wait times (RE: $60/10GB Plan)

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I'm a Contributor Level 1
I'm a Contributor Level 1

Wait times (RE: $60/10GB Plan)

Hi All,

 

RE: $60/10GB Plan

 

Like many of you, I have been trying to contact Fido through all methods of support and have not been successful. I have two phone lines on my account, in which I was able to successfully change one of them, however received the error message on the second line and that I would need to contact Fido directly.

 

Phone – have tried calling multiple times through the weekend, including today. The times that I have actually have been able to get through to the system picking up, I have waited in excess of 20 minutes and the line cuts off on its own.

 

Online chat – no one is available for the online chat when loading the tool.

 

Facebook messenger – I sent a message Saturday evening and got a response Sunday evening that my issue would be looked into, I just needed to fill out an ID form (which I did), still have not heard back.

 

Currently I have been on hold for an hour and 15 minutes and was curious for those who were able to get through to a live agent if their wait times were this long?

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Community Specialist
Community Specialist

Re: Wait times (RE: $60/10GB Plan)

@Kim121691 @mcsleepy @vdobrea @Kashwaqar,

 

I'll send you all PMs now so we can go over your options together Smiley



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I'm a Participant Level 3
I'm a Participant Level 3

Re: Wait times (RE: $60/10GB Plan)

Hello,

 

So I was PM'd by @FidoStephane and given some tasks to move forward with changing my plan to the 10gb special. I completed those tasks, but haven't heard anything since then, which was 4ish hours ago.

Totally understand that all customer service and community reps are swamped with trying to deal with a lot of requests, so definitely not expecting immediate response to everything, but also want to make sure I'm not forgotten about. I feel so bad writing this! Sad

 

Cheers!

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I'm a Participant Level 2
I'm a Participant Level 2

Re: Wait times (RE: $60/10GB Plan)

can you help me please.

i was trying to call since sunday but the system is down

i really would like to change to 10GB phone plan

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I'm a Participant Level 2
I'm a Participant Level 2

Re: Wait times (RE: $60/10GB Plan)

Same thing with me havent heard from him. I guess were not getting the deal 

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I'm a Participant Level 1
I'm a Participant Level 1

Re: Wait times (RE: $60/10GB Plan)

Could you also message me please? I’ve been unsuccessful in reaching someone. I even went in the store and the Fido rep said he can’t help me because his system is down too. 😳☹️

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I'm a Participant Level 2
I'm a Participant Level 2

Re: Wait times (RE: $60/10GB Plan)

Can you please get in touch with me as well? I began a fb chat on Saturday night, received and filled out the form at around 6pm and haven't heard back. I tried calling and using the web chat, which were both down. I DM'd fidosolutions on twitter at 6pm, not wanting to publicly tweet anything because I understand you're swamped.

 

I have four fido phone lines and would like to pay off the remaining balance on two of the phones, and then switch the plans over to the 60$/10GB....but will I even be able to do this now?

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