RE: $60/10GB Plan
Like many of you, I have been trying to contact Fido through all methods of support and have not been successful. I have two phone lines on my account, in which I was able to successfully change one of them, however received the error message on the second line and that I would need to contact Fido directly.
Phone – have tried calling multiple times through the weekend, including today. The times that I have actually have been able to get through to the system picking up, I have waited in excess of 20 minutes and the line cuts off on its own.
Online chat – no one is available for the online chat when loading the tool.
Facebook messenger – I sent a message Saturday evening and got a response Sunday evening that my issue would be looked into, I just needed to fill out an ID form (which I did), still have not heard back.
Currently I have been on hold for an hour and 15 minutes and was curious for those who were able to get through to a live agent if their wait times were this long?
So I was PM'd by @FidoStephane and given some tasks to move forward with changing my plan to the 10gb special. I completed those tasks, but haven't heard anything since then, which was 4ish hours ago.
Totally understand that all customer service and community reps are swamped with trying to deal with a lot of requests, so definitely not expecting immediate response to everything, but also want to make sure I'm not forgotten about. I feel so bad writing this!
Can you please get in touch with me as well? I began a fb chat on Saturday night, received and filled out the form at around 6pm and haven't heard back. I tried calling and using the web chat, which were both down. I DM'd fidosolutions on twitter at 6pm, not wanting to publicly tweet anything because I understand you're swamped.
I have four fido phone lines and would like to pay off the remaining balance on two of the phones, and then switch the plans over to the 60$/10GB....but will I even be able to do this now?