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I waited 2.5hours to connect to do so to change my plan and I canceled my call. I cannot change it online due to my balance owning has not been posted online because I paid it via online banking. What should I do ?
Welcome to the Community!
If your payment has not posted, you'll have to reach a live agent, click here for the methods of contact.
FYI, delays in getting an answer are longer than usual, thanks for your patience.