Wait time on phone

[Abubakar]

I waited 2.5hours to connect to do so to change my plan and I canceled my call. I cannot change it online due to my balance owning has not been posted online because I paid it via online banking. What should I do ? 

[FidoManuel]

Hi there! 

Welcome to the Community! 

If your payment has not posted, you'll have to reach a live agent, click here for the methods of contact. 

FYI, delays in getting an answer are longer than usual, thanks for your patience.