WIRELESS HOME PHONE BEEPING SOUND

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I'm a Participant Level 1
I'm a Participant Level 1

WIRELESS HOME PHONE BEEPING SOUND

I got the ZTE wireless home phone a week ago, and everything was going well until my callers or those I called mentioned that they hear a beeping sound on their end, like someone is pressing a phone key...and it just keeps happening and is annoying them.

 

But I don't hear anything on my side....

 

 I was reading that those on AT&T in the USA have the same problem.....

 

And there is no solution!

 

Anyone else experienced this?  I think I'm going to return the darn thing and cancel this home service.

 

 

Accepted Solution

Re: Noisey Phone

Hi ShadowPatches,

 

Sorry to hear about this. 

 

This issue is caused by a firmware glitch on the device meaning a limited amount of ZTE Wireless Home Phone devices are emitting Dual-Tone Multi-Frequency (DTMF) during a phone conversation. This results in a beeping noise.

 

We've updated the firmware of the devices at our inventory to fix this issue and we will gladly exchange the one you currently have with one that has the latest firmware.

 

Please contact customer service to process the exchange. You may reference this post if need be.

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I'm a Participant Level 3
I'm a Participant Level 3

Re: WIRELESS HOME PHONE BEEPING SOUND

So I got my modem changed for a new one 2 weeks ago. You guessed it...callers still complaining about the beeping noise. Called tech support again. They claim to have never heard about the issue. Clearly t
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I'm a Participant Level 3
I'm a Participant Level 3

Re: WIRELESS HOME PHONE BEEPING SOUND

Clearly they don't read their own forums. Time to move on to Ooma.
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Message 42 of 52
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I'm a Contributor Level 2
I'm a Contributor Level 2

Re: WIRELESS HOME PHONE BEEPING SOUND

This is unrelated in some way but just as annoying. I have a Samsung Galaxy S5 which has been making a swoosh sound randomly during my calls ever since I got it over a year ago and only I can hear it (not the person I'm talking to). Happens independent of location. Sometimes I really want to throw out the phone or just run to another service provider. Fido did not truly help me resolve this.

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Community Specialist
Community Specialist

Re: WIRELESS HOME PHONE BEEPING SOUND

Hey there OuttagasQC, 

 

I'm sorry to hear about this. What did tech support do for you? Did they open a ticket or give you trouble shooting instructions?



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Community Specialist
Community Specialist

Re: WIRELESS HOME PHONE BEEPING SOUND

Hey there metrosuperstar,

 

Have you tried resetting your phone to factory settings? This could definitely resolve your issue. 

 

Make sure you do a backup of all your data first.

 

Let me know Smiley



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Message 45 of 52
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I'm a Contributor Level 2
I'm a Contributor Level 2

Re: WIRELESS HOME PHONE BEEPING SOUND

Any suggestions for me?  I've had the same thing; replacements, and still beeping after 1.5 years.  

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Message 46 of 52
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I'm a Participant Level 3
I'm a Participant Level 3

Re: WIRELESS HOME PHONE BEEPING SOUND

@FidoStephane Call got dropped during handoff from level 1 to level 2 support. Waited all night for them to call back. Never did. Not wasting anymore time on this.
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Community Specialist
Community Specialist

Re: WIRELESS HOME PHONE BEEPING SOUND

I'm sorry to hear that OuttagasQC.  

 

I'll get in touch with the concerned department and update this thread when I find some useful information. 

 

Thank you for you patience! 

 



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I'm a Contributor Level 2
I'm a Contributor Level 2

Re: WIRELESS HOME PHONE BEEPING SOUND

 

I'm curious; why are my posts aren't being acknowledged, or dealt with?  I've been posting about this issue as well.

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Former Moderator
Former Moderator

Re: WIRELESS HOME PHONE BEEPING SOUND

Hey @BTbtBT 

We didn't mean to ignore you, sorry about that!

We'll looking into some more information and we'll update the tread soon!



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