I got the ZTE wireless home phone a week ago, and everything was going well until my callers or those I called mentioned that they hear a beeping sound on their end, like someone is pressing a phone key...and it just keeps happening and is annoying them.
But I don't hear anything on my side....
I was reading that those on AT&T in the USA have the same problem.....
And there is no solution!
Anyone else experienced this? I think I'm going to return the darn thing and cancel this home service.
Solved! Go to Solution.
Sorry to hear about this.
This issue is caused by a firmware glitch on the device meaning a limited amount of ZTE Wireless Home Phone devices are emitting Dual-Tone Multi-Frequency (DTMF) during a phone conversation. This results in a beeping noise.
We've updated the firmware of the devices at our inventory to fix this issue and we will gladly exchange the one you currently have with one that has the latest firmware.
Please contact customer service to process the exchange. You may reference this post if need be.
I also had a beeping noise on my phones with my new fido modem. Followed what the FIDO service rep said on this forum and received a NEW Modem. Guess what - still have the same beeping noises. My friends won't call me anymore!
Well I have just received my third modem(Wireless ZTE) due to the beeping. When calling UPS for a pickup of the second replacement modem she told me that she hears the beeping sound on the THIRD replacement modem.
Now what??? My friends don't want to speak to me anymore.
I am on the third modem.....still have the beeping noises. They told me that they are aware of the problem and think that
the updated modems are fine but this is not so. I have recently tried an old phone (5.8) instead of my newer ones (6.0) and I think that solves the problem. I am going out to try and find a new phone (5.8) and hopefully it will do the trick. If not I may have no choice but to switch out of FIDO.
They told me that they are having alot of problems with this beeping noise and I am sure they know what it is - they will not let me speak to their technical department, and just keep sending me new modems! Will let you know if the older 5.8 phones do the trick.
Same problem here. We purchased the phone last summer and have put up with the peeping for 6 months. I went to my local Fido store a month after we installed the unit, and they said that they had not heard of the problem. I find that a bit hard to believe after reading all these posts.
Have tried an old 5.8 phone - it was worse! Interesting though that not all of the people I speak to hear the beeping noises. I can talk to someone for half an hour and they say they hear nothing, while other friends complain constantly.
Of course FIDO people have to know about this problem - one admitted to me that they do. And then sent me another 'updated' modem that was useless.
Unfortunate, but here I am - a year and a half later, still beeping. Traded out the modem for the "new firmware" one - which they told me they don't know which are updated and which aren't, so I take my chances. Mine still beeps on calls. Same things as in every previous post. I can't hear it but other people can. Still no fix to it yet, clearly.