WIRELESS HOME PHONE BEEPING SOUND

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WIRELESS HOME PHONE BEEPING SOUND

I got the ZTE wireless home phone a week ago, and everything was going well until my callers or those I called mentioned that they hear a beeping sound on their end, like someone is pressing a phone key...and it just keeps happening and is annoying them.

 

But I don't hear anything on my side....

 

 I was reading that those on AT&T in the USA have the same problem.....

 

And there is no solution!

 

Anyone else experienced this?  I think I'm going to return the darn thing and cancel this home service.

 

 

Accepted Solution

Re: Noisey Phone

Hi ShadowPatches,

 

Sorry to hear about this. 

 

This issue is caused by a firmware glitch on the device meaning a limited amount of ZTE Wireless Home Phone devices are emitting Dual-Tone Multi-Frequency (DTMF) during a phone conversation. This results in a beeping noise.

 

We've updated the firmware of the devices at our inventory to fix this issue and we will gladly exchange the one you currently have with one that has the latest firmware.

 

Please contact customer service to process the exchange. You may reference this post if need be.

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Message 1 of 52
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I'm a Participant Level 1
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Re: WIRELESS HOME PHONE BEEPING SOUND

Just got the Fido Home phone box yesterday. I have the beeping/crackling sound, but only on a newer VTech DECT6.0 phone. When I use my older Vtech 5.8, perfect quality. Same when I use a GE spiral cord old style phone.

I guess the problem lies in there somewhere...
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Message 31 of 52
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I'm a Participant Level 3
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Re: Noisey Phone

I also had a beeping noise on my phones with my new fido modem.  Followed what the FIDO service rep said on this forum and received a NEW Modem.  Guess what - still have the same beeping noises.  My friends won't call me anymore!

NOW WHAT

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Community Specialist
Community Specialist

Re: Noisey Phone

That is really unfortunate, sorry to hear that. 

 

Have you tried performing a hard reset perchance? 



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Message 33 of 52
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Re: WIRELESS HOME PHONE BEEPING SOUND

Well I have just received my third modem(Wireless ZTE)  due to the beeping.  When calling UPS for a pickup of the second replacement modem she told me that she hears the beeping sound on the THIRD replacement modem.

 

Now what???  My friends don't want to speak to me anymore.

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Message 34 of 52
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Re: WIRELESS HOME PHONE BEEPING SOUND

I am on the third modem.....still have the beeping noises.  They told me that they are aware of the problem and think that

the updated modems are fine but this is not so.  I have recently tried an old phone (5.8) instead of my newer ones (6.0) and I think that solves the problem.  I am going out to try and find a new phone (5.8) and hopefully it will do the trick.  If not I may have no choice but to switch out of FIDO. 

They told me that they are having alot of problems with this beeping noise and I am sure they know what it is - they will not let me speak to their technical department, and just keep sending me new modems!  Will let you know if the older 5.8 phones do the trick.

 

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Message 35 of 52
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Re: WIRELESS HOME PHONE BEEPING SOUND

Same problem here.  We purchased the phone last summer and have put up with the peeping for 6 months.  I went to my local Fido store a month after we installed the unit, and they said that they had not heard of the problem.  I find that a bit hard to believe after reading all these posts. 

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Message 36 of 52
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I'm a Participant Level 3
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Re: WIRELESS HOME PHONE BEEPING SOUND

Have tried an old 5.8 phone - it was worse!  Interesting though that not all of the people I speak to hear the beeping noises.  I can talk to someone for half an hour and they say they hear nothing, while other friends complain constantly.

Of course FIDO people have to know about this problem - one admitted to me that they do.  And then sent me another 'updated' modem that was useless.

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Message 37 of 52
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Re: WIRELESS HOME PHONE BEEPING SOUND

Has there been a FINAL fix to this as callers I talk to are still complaining!

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Message 38 of 52
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Former Moderator
Former Moderator

Re: WIRELESS HOME PHONE BEEPING SOUND

Hey OuttagasQC,

 

We'll make some research and get back to you with an answer. 

Thanks!



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Message 39 of 52
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Re: WIRELESS HOME PHONE BEEPING SOUND

Unfortunate, but here I am - a year and a half later, still beeping.  Traded out the modem for the "new firmware" one - which they told me they don't know which are updated and which aren't, so I take my chances.  Mine still beeps on calls.  Same things as in every previous post.  I can't hear it but other people can.  Still no fix to it yet, clearly.  

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Message 40 of 52
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